Information We Collect

We collect information to provide better testing services and communicate effectively with our clients. Here's exactly what we gather and why:

Information You Provide Directly

Technical Information

When you visit our website or use our services, we automatically collect certain technical data to ensure everything works properly and securely. This includes basic usage patterns, device information, and performance metrics.

How We Use Your Information

Your data serves specific purposes related to delivering quality testing services. We don't use it for anything beyond what's necessary for our professional relationship.

Data Storage and Security

Protecting your information is a core responsibility. We implement multiple layers of security to safeguard the data you trust us with.

Security Measures

We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored for security vulnerabilities. Access to client data is strictly limited to team members who need it for their work on your projects.

Data Location

Your data is primarily stored on secure servers within Taiwan, ensuring compliance with local data protection laws. Any international data transfers follow strict security protocols and legal requirements.

Information Sharing

We share your information only in specific, limited circumstances that directly support our service delivery or legal obligations.

All third-party partners sign strict confidentiality agreements and must meet our security standards before handling any client information.

Your Rights and Choices

You have meaningful control over your personal information. These aren't just legal requirements – they're practices we believe in.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If anything is incorrect or outdated, just let us know and we'll fix it promptly.

Data Deletion

You can ask us to delete your personal information, and we'll honor that request unless we have a legitimate business reason to keep specific records (like completed project documentation or legal compliance requirements).

Communication Preferences

You control how we communicate with you. Update your preferences anytime or opt out of non-essential communications while maintaining necessary project updates.

Data Retention

We keep your information only as long as needed for legitimate business purposes or legal requirements. Here's our general approach:

We regularly review and purge outdated information to minimize data retention while maintaining necessary business records.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how people use our services. Most are essential for basic website function, while others help us make improvements.

Types of Cookies We Use

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality.

International Data Transfers

While we primarily operate within Taiwan, some of our service providers or tools may involve international data transfers. When this happens, we ensure appropriate safeguards are in place.

All international transfers comply with Taiwan's Personal Data Protection Act and include contractual protections that maintain the same level of data protection you'd expect domestically.

Changes to This Policy

We update this privacy policy when our practices change or legal requirements evolve. When we make significant changes, we'll notify you directly and explain what's different.

Minor updates (like contact information changes) are posted here with an updated revision date. Major changes get individual notification to ensure you're aware of important policy shifts.